Last Updated: March 2026
1. INTRODUCTION
Tempire Records (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and services.
By using Tempire Records, you agree to this Privacy Policy. If you do not agree, please do not use our services.
2. WHAT INFORMATION WE COLLECT
Information You Provide:
- Name, email, phone number, and address
- Payment information (card details, mobile money)
- Studio booking preferences and dates
- Music files, recordings, and artwork
- Messages and customer support inquiries
Information We Collect Automatically:
- IP address and device information
- Browser type and pages visited
- Cookies and tracking data
- Website usage and behavior
- App performance and crash reports
Information from Third Parties:
- Payment processors (transaction details)
- Analytics providers (user behavior data)
- Streaming platforms (music performance data)
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Process studio bookings and payments
- Provide customer support
- Send booking confirmations and reminders
- Send promotional emails (with your consent)
- Improve our website and services
- Prevent fraud and unauthorized access
- Comply with legal requirements
- Manage artist contracts and royalties
4. DATA SHARING
We do NOT sell your personal data.
We may share your information with:
- Payment processors and banks
- Email and hosting service providers
- Streaming and distribution platforms
- Music partners and collaborators
- Law enforcement (if legally required)
5. DATA SECURITY
We protect your information using:
- Encryption for sensitive data
- Secure password storage
- Regular security updates
- Access controls and firewalls
Important: No system is 100% secure. We are not responsible for unauthorized access caused by your actions or circumstances beyond our control.
6. HOW LONG WE KEEP YOUR DATA
- Active accounts: Kept while you use our services
- Payment records: 7 years (tax compliance)
- Inactive accounts: Deleted after 2 years of no activity
- Marketing emails: Until you unsubscribe
- Analytics data: 13 months
You can request deletion anytime by contacting us.
7. YOUR RIGHTS
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data (in most cases)
- Opt out of marketing emails
- Request your data in portable format
- Object to how your data is used
To exercise these rights, contact us at:
- Email: tempirecords@gmail.com
- Phone: 0723339250
We will respond within 30 days
8. COOKIES & TRACKIN
We use cookies to:
- Keep you logged in
- Remember your preferences
- Track website usage (analytics)
- Show you relevant ads
You can:
- Disable cookies in your browser settings
- Opt out of analytics tracking
- Delete cookies anytime
9. CHILDREN’S PRIVACY
Our services are not for children under 13. If we discover we’ve collected data from a child under 13, we will delete it immediately.
Children aged 13-18 may use our services with parental consent and supervision.
10. THIRD-PARTY LINKS
Our website may contain links to external sites. This Privacy Policy does not apply to third-party websites. Each has its own privacy policy.
We are not responsible for third-party privacy practices.
11. MARKETING EMAILS
What we’ll send:
- Service updates and reminders
- Promotional offers
- New features and news
How to opt out:
- Click “unsubscribe” in any email
- Email us at tempirecords@gmail.com
- We’ll remove you within 10 days
12. DATA PROTECTION COMPLAINTS
If you believe we’ve violated your privacy rights, you can file a complaint with:
Office of the Data Protection Commissioner (Kenya)
- Email: complaints@odpc.go.ke
- Website: www.odpc.go.ke
- Phone: +254 (0) 20 2501066
13. CHANGES TO THIS POLICY
We may update this Privacy Policy occasionally. We’ll notify you by:
- Posting the updated policy on our website
- Sending an email for major changes
- Updating the “Last Updated” date
Your continued use means you accept the changes.
14. CONTACT US
For privacy questions, contact:
Tempire Records
- Email: tempirecords@gmail.com
- Phone: 0723339250
- Location: Nairobi, Kenya
Response time: Within 30 days
15. ARTISTS & CONTENT CREATORS
If you submit music or content to Tempire Records:
- You retain ownership of your creative work
- We may use your work for portfolio and promotional purposes (with permission)
- Your data is shared only with partners needed for your services
- You can request removal from promotions anytime